All Affiliate Products Have Been Carefully Selected For Their Uniqueness and Superior Product performance.
Refund Policy
Orders placed Monday through midnight Thursday, EST will be processed within 48 hours. Orders placed after midnight Thursday through Sunday will be shipped on Monday or the first business day after a holiday weekend. All orders must be shipped to a street address or to an appropriate P.O. box number. No general deliver, or C.O.D. orders will be accepted. EXCEPTION: All UPS and FED EXP shipments require a physical street address. Some rural areas receive only P.O. box and General Delivery and this must be indicated. All orders are generally shipped through Priority Mail unless another method is requested by a customer/distributor. UPS overnight services, UPS Saturday delivery, UPS 3rd day select, Fed Ex Overnight, Fed Ex Second Day and UPS ground service may be requested with the appropriated cost being added to the order invoice at time of processing. All shipping costs are absorbed by the customer unless a company special FREE SHIPPING Offer is indicated (note: on occasion the company will offer FREE shipping when introducing a new product or for volume orders.) Handling charges may apply to certain order types or when shipping internationally. If you have any questions regarding shipping charges please contact us directly at (800) 713-3888 toll free. International customers must call 1-435- 628-4111.
If the Company is temporarily out of stock on an item you ordered, you will receive all other items on your order, along with a "Packslip" which will list items you ordered that were not shipped. Your order will be filled based on the priority of actual date the order was received. (Affiliates Note: Bonuses and commissions are paid for the pay period when the order is received.)
If you do not receive your order within a reasonable 5 - 7 working days from the date the order was placed, we recommend you promptly telephone the Home Office (800-713-3888) to check on the status of your order. When you call, please have the following information available:
The Company guarantees their products as to the quality of manufacture. In addition, the Company offers the customer a full money back warranty through on all website orders or through the Independent Distributor who sold the product. Each Independent Affiliate is expected to honor the customer warranty in a prompt and courteous manner. Within a 30 day period, the retail customer may return their order, to the company or to the Independent Affiliate from whom the product was purchased, along with the customer's original sales invoice and a written note as to the reason for dissatisfaction. The company will immediately refund 100% of the product cost to the customer or the Independent Affiliate should immediately refund the full purchase price. Within 30 days of reimbursement to the retail customer, the Independent Affiliate must submit the written note, along with a copy of the customer Retail Invoice to the Company. If this procedure is followed, the Independent Affiliate will receive replacement product.
NOTE EXCEPTION: ALL BAREFOOT MATTRESSES AND PAD PURCHASES ARE ONLY GUARANTEED AS TO THE QUALITY OF MANUFACTURING. IF YOU OPEN YOUR PACKAGE AND FIND A DEFAULT IN THIS ITEM, YOU MUST IMMEDIATELY CALL THE HOME OFFICE AND RETURN THE PACKAGE. FEDERAL LAW DOES NOT ALLOW USED BEDDING TO BE RESOLD. TO RECEIVE A FULL REFUND, THIS ITEM MUST BE UNUSED AND RETURNED IN IT’S ORIGINAL BOX.
In the event that a Preferred Customer member is dissatisfied for any reason the Company will purchase back any unopened and salable product within 180 days of the date of purchase, at the invoiced purchase price, less a 10% for restocking and handling fee. (States of Texas and Oklahoma, refund policy is for 12 months from date of purchase). Specifically for An Affiliate Member, upon receipt of a letter of termination, refunds will be made on any product/sales aids within one hundred and eighty (180) days of purchase date on Affiliate Order Form or Company packing slip, and subsequent instruction for product return. The Company will send a refund check within 45 day of date of return. To the purchaser, the Company will refund all moneys less 10%--paid for UNOPENED current products or sales aids (items not discontinued,) within forty-five (45) days after receipt of returned product and upon inspection by the Company. The product must be deemed resalable as determined solely by the Company. Freight and handling charges are not refundable. THE ACT OF EXERCISING YOUR PRIVILEGE TO PURCHASE AT WHOLESALE PRICES, ACKNOWLEDGES AGREEMENT WITH THIS REFUND POLICY. The Company urges ALL PREFERRED CUSTOMER/AFFILIATE MEMBERS NOT TO ORDER any more product than she/he can retail and/or use personally, in a thirty (30) day period. Any Affiliate commissions/bonuses paid by the Company are based on retail sales to consumers. Therefore, any commissions, which have been previously paid on returned merchandise, must be returned to the Company. The Company will deduct such commissions from subsequent orders and/or bonuses or if such is insufficient, the Company will request reimbursement from Affiliate and Affiliate agrees to forward same within ten days.
The Company obviously does not ship damaged product. If the product you receive is damaged:
1. Accept delivery and WRITE ON CARRIER'S DELIVERY RECEIPT, the number of damaged boxes.
2. Keep damaged products for future inspection by shipping agent
3. Make an appointment with the shipping company to have the damaged products inspected.
4. File a claim with the shipping company not Oceana Technologies, Inc. as the shipping company becomes the responsibility party for delivery once the shipment leaves the Company's warehouse. For damage discovered after shipper has left, follow the same procedures as described above, except step 1.
5. If a dispute arises between the customer and the shipper, please contact the Home Office immediately.
Oceana Technologies, Inc. reserves the rights to alter or change these rules and regulation at any time without prior notification to the customer. All rights reserved.